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Wolfrat

Ubisoft Post-Holiday Support Updates

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Wolfrat    526

In an effort to get Ubisoft to provide more and better technical support for this fantastic game, I posted a brutal and insulting post on their forums.

 

The "squeaky wheel gets the grease", as Ubisoft employees responded twice to my vicious post-holiday diatribe.

 

http://forums.ubi.com/showthread.php/1366365-When-does-Ubisoft-return-to-work-on-Rainbow-Six-Siege/page2

 

"Originally Posted by Warchild_BiG viewpost-right.png

you will let us know through IGN? biggrin.png

Nope. You'll see it posted here.



 
quote_icon.png Originally Posted by Udonitron viewpost-right.png
That "Holiday Degradation" thread is still untouched from the 28th...there no longer is a holiday and yet no updates, STILL?
But yeah, keep referring us to that link and keep asking us what our issues are. 
Sickening & sad.

We don't have an update for you, but I am working on trying to run down some more info on it today.



 
quote_icon.png Originally Posted by mkeebler viewpost-right.png
Yet again, UBI comes in and makes another hugely generalized post without ANY real pertinent information.
Anyone notice how Ubi only posts on items that they can just make blanket statements on confirming they really have no information on it.
'Yeah, we don't know when anything will happen but we will let you know when we don't know more'

A date hasn't been finalized. There isn't really much more that I can tell you, as we don't know the date. There will be a patch this month though. We do not have patch notes finished for it yet either. The date + notes will go up as soon as each is finalized.



 
quote_icon.png Originally Posted by toxic_ca viewpost-right.png
Will you be fixing the bug where defenders can glitch outside the map during the prep phase and instantly wipe out attackers? Are you aware of this bug? TALK TO US

We are aware of this and are working on a fix."

 

I strongly encourage other like-minded customers to post daily requests for information regarding Ubisoft's efforts to make this multiplayer-only game more stable.

 

Here are some of the major issues we are dealing with in-game:

 

Still major and sometimes crippling stability, matchmaking, and disconnect issues (e.g., the Holiday Online Degradation post has never been updated since it was originally posted on 12-28-2015.  Ubisoft is basically washing their hands of providing technical support for this game since that date).

http://forums.ubi.com/showthread.php/1362782-Holidays-Online-Degradation

 

The Squad still does not function properly.  There is still no Squad Leader, and the Squad will still often get separated when the person who thinks they are the Squad Leader (i.e., they invited everyone and queued the Squad originally), tries to back out of anything.

 

Wyvern had the "no Renown or XP" bug for hours this past weekend.

 

Last night we all again received the "servers are unreachable" messages off and on for an hour before we gave up trying to play.  It was the return of the Log-in bug that has existed since the Open Beta, but it might have actually been a server problem, as this morning Ubisoft posted that there entire online gaming system was failing, for all games and platforms, and then was resolved.

http://forums.ubi.com/announcement.php?f=195

 

There is still a game-breaking issue where you basically cannot play anything except Squad Only Terrorist Hunt if you are in a four-person squad--the matchmaking will not get you a fifth player for Multiplayer or Terrorist Hunt, no matter how long you wait.

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Wolfrat    526

http://forums.ubi.com/showthread.php/1367813-PC-PS4-XB1-Global-Scheduled-Maintenance-1-7-10-00AM-EST

 

"[PC/PS4/XB1] [Global] Scheduled Maintenance 1/7 @ 10:00AM EST

 

We will be performing scheduled maintenance beginning at 10:00am EST on Wednesday, January 7th. The expected duration of this maintenance is 45 minutes.

 

During this time, access to multiplayer game modes will be unavailable. Thank you for your patience and understanding."

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Wolfrat    526

http://forums.ubi.com/showthread.php/1366354-Squad-of-4-unplayable

 

01-05-2016, 09:49 PM UbiEpi Community Manager in response to post concerning problem matchmaking for a four-person squad:

 

"We are aware of this and are investigating. Could you please provide us with the usernames of the 4 players, as well as each of their regions? Thanks!"

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Wolfrat    526

http://forums.ubi.com/showthread.php/1368504-January-2016-Priority-Fixing-Top-Issues

January 2016 Priority - Fixing Top Issues

We are aware that some players experience issues, and today we would like to provide visibility on our plan of action.

The development team’s top priority in January are to fix:

Error 41 – Most recurrent PvP connection error

Extended matchmaking connection time - Irregularly long loading time for some players (especially in Ranked).

Failed data synchronization - Failed data screen resulting, in some cases, to no renown being issued at the end of a match.

Loading screen freeze (smoke background) - Some players get stuck in a screen when loading a match.

Game exploit in which Defenders are able to go outside during the preparation phase (bypassing the red wall).

Party of 4 Matchmaking - Some users experience much longer matchmaking times if they try to matchmaking with a party of 4 players.


In order to stay up to date with the latest progress, you can now refer to the Top Priorities and Known Issues post, which has been updated with a new section that contains an overview of the top issues we are working on, with as much information as possible about them and the steps we are taking in order to fix it. This new section of the Known Issues post will also contain an estimation for the next communication update as well as the next title update.

Upcoming Patches 

During January, we will be submitting two patches. 
Both of these patches will first be released on PC (faster deployment process) in order to test the impact the fixes have and adjust if needed and then deploy the updates at a larger scale (all platforms).

Update 1.2

Estimated deployment on PC: January 7th

Estimated deployment on all Consoles: January 14th

Note that already, we can tell that patch 1.2 will not fix all of the top connection issues (full patch note to be released when it goes live on PC), but we are actively working on fixing these issues as soon as possible.


Update 1.3

Estimated deployment on PC: Mid-January

Estimated deployment on all Consoles: End of January


Update 2.0 (Season 1)

February


Thank you for your patience and all the invaluable feedback you’ve been providing. 
Keep sharing issues encountered, feedback and good experiences as this helps us better shape the future of Rainbow Six Siege!

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Wolfrat    526

http://forums.ubi.com/showthread.php/1368508-Patch-Notes-Update-1-2

Patch Notes - Update 1.2

In-Depth Patch Notes - Update 1.2 - January 7th (PC) & January 14th (Consoles)

 

Hello everyone!

 

 

Today we are sharing our second title update. Keep in mind that we will be improving with every update. The changes described below will take effect on

 January 7th 2016 for PC and on January 14th 2016 for Consoles

. This patch will be released on PC first because of the faster deployment process, in order to test the impact the fixes have and adjust if needed.

 

 

Please refer to our post about our

 January 2016 Priority – Fixing Top Issues 

to see our current plans and steps we are taking to improve the game. Note that this patch, Update 1.2, will not fix all of our current top issues and that we are actively working on fixing them as soon as possible.

 


General Tweaks and Improvements

Hit Registration Improvements
Updated the server tick rate for all PC users, coming soon to consoles

With the goal of improving positioning and shooting replication, we had deployed a first update on PC in which the player position update rate is set to 60 times per second (vs. the previous 30). This change however has been done in an intermittent fashion and in certain regions only, as we were testing various configurations. We are now satisfied with its state so we are now deploying this update to all PC users. As soon as this feature has been validated with this more massive test on PC, we will be deploying this update on consoles as soon as possible.



Data center selection is now possible (PC users only, for now)

PC users can change their default data centers in the Rainbow Six game settings file (gamesettings.ini), which is usually located in the ‘My Documents\My Games\your Uplay ID’ folder. Change the DataCenterHint value from ‘default’ to the region’s short name that you wish to have as your default data center. The available region short names can be found just above the DataCenterHint line.

 

Note that we are planning to eventually expose this in the in-game UI for all platforms and this PC-exclusive feature is only a first step.



Matchmaking Improvements
  • Refining the quality of PVP matches with more evenly matched opponents
  • Added a criteria that increases the odds of pre-made parties being matched against a squad with an equal number of pre-made parties within them.
  • Skill criterion originating from the player’s region is now more precise.

Improved connectivity to PVP and PVE matches
  • Increased match quality by ensuring players using the same data center get matched together, leading to better ping.
  • Improved accuracy of the estimated waiting time while in lobby.


Top Community-Raised Bug Fixes

Please be aware that this is not an exhaustive list and that we are only highlighting fixes that were done about the most commonly raised community bugs.



Gameplay Fixes
  • Ranked matches HUD synch with Casual update has been applied (read: playlist changes from this post).
  • Did some fixes on an issue in which players would get stuck when walking, running or at the end of a rappel. The player could do other actions and rotate but couldn’t move.
    • Some situations still cause this bug. It is a work in progress.

Level Design Fixes
  • Kanal: fixed a bug in which the red blocker wall was not present on a window in the holding room for Defenders and allowed them to exit their zone during the preparation phase.
  • Some lighting issues on maps have been fixed.
  • Some minor collision issues have been fixed on House, Clubhouse, Kanal and Russian Café.

Online Flow Fixes
  • Fixed Error [3-0x0001000B].
  • Partial fix of Error [2-0x00000041]. Refer to Top Issues in the Known Issues post for full information.
  • Extending connection timeout periods to increase the robustness and react better to drops in internet quality of service. (Update 1.2 on PC/Consoles)
  • Being resistant to router changing outgoing port between rounds of gameplay so the connection doesn't drop. (Update 1.2 on PC, Update 1.3 on Consoles)
  • We will be investigating the other causes/fixes.
  • Partial fix of the loading screen freeze (smoke background). Refer to Top Issues in the Known Issues post for full information.
  • Case 1: Players stuck on a loading screen while hearing the game running. The situation resolves itself when the next round starts. (Impacts GC)
  • We have identified the cause of Case 1 and we have a fix in place for Update 1.2 on PC/Console.

UI Fixes
  • Player skill rank display has been re-activated.
  • Authentication pop-up title had inconsistent spacing.

Audio Fixes
  • XB1: Fixed a bug in which if a player constrained the game, snapped an app, then unconstrained the game, he or she would lose the voice chat.
  • XB1: Fixed a bug in which the game did not exhibit any audio whilst the player had any app snapped.

Other Fixes
  • The Season Passes temporary activation for everyone for issue identification purposes has now ended, see this post for more details.
  • Fixed a bug in which the Tier 5 faded skin for the FBI’s 5.7 USG pistol didn’t unlock even after purchasing it.

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Wolfrat    526

http://forums.ubi.com/showthread.php/1332624-Top-Priorities-and-Known-Issues-Updated-1-8-2016

"Loading Screen "Freeze" (Smoke Background)" and " Failed Data Synchronization"

"January 8th status update: One of the mechanisms in place to spread the load on outgoing requests between our DGS and Backend was failing and ended up putting more pressure on a specific server. We have seamlessly deployed a server-side update today. We now spread the load per platform and per datacenter which improves the scalability of our systems. (Impacts DGS). We believe this update will noticeably improve the situation for both the Loading Screen Freeze as well as the Data Synchronization issues, especially during peak hours. We will be tracking how these changes behave over the weekend."

 

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Chuckles    920

I'm paying attention to all this. Thanks for all the updates!

I'm still leery of the game but like what it's supposed to be. 

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Wolfrat    526
15 hours ago, Chuckles said:

I'm paying attention to all this. Thanks for all the updates!

I'm still leery of the game but like what it's supposed to be. 

I would say, without question, things have been better the last couple of nights.  The day of the server maintenance was a little sketchy.  The big question will be answered on January 14th:  will Patch 1.2 make things better, or will it, like Patch 1.1, make things worse?

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Wolfrat    526

Rainbow Six Siege:  Update 1.2 deploys for Xbox One Wednesday morning, 1-13-2016 (includes major matchmaking improvements, etc.), update 1.3 deploys for Xbox One Wednesday morning, 1-20-2016 (includes instant death for exit exploit during prep., etc)

http://forums.ubi.com/showthread.php/1368508-Patch-Notes-Update-1-2

http://forums.ubi.com/showthread.php/1370872-Patch-Notes-Update-1-3

UPDATE 1.3:

Patch Notes - Update 1.3

In-Depth Patch Notes - Update 1.3 - January 13th (PC) & January 20th (Consoles)

 

Today we are sharing our third update. This one is smaller because we felt we needed to quickly fix some issues. The changes described below will take effect on January 13 for PC and on January 20 for consoles,

 except 

the server tick rate improvement, the anti-cheating and banning policy improvements as well as the out-of-zone insta-kill option which is effective for all immediately (read below for details). This patch will be released on PC first because of the faster deployment process, in order to test the impact the fixes have and adjust if needed. Note that tomorrow, January 13  Patch 1.2 takes effect on consoles. A much bigger patch, Patch 2.0, will be released at the same time as Season 1, on February 2.  This update will be made available on PC and consoles at the same time.

 

Please refer to our post about our

 top priorities and known issues 

to see our current plans and steps we are taking to improve the game as we move forwards. Note that this update, Patch 1.3, will not fix all of our current top issues and that we are actively working on fixing them as soon as possible.



GENERAL TWEAKS & IMPROVEMENTS 

(Live for PC and consoles, as of Jan. 13)



HIT REGISTRATION IMPROVEMENTS 
  • Updated the server tick rate for console users
  • With the goal of improving positioning and shooting replication, we had deployed a first update on PC in which the player position update rate is set to 60 times per second (vs. the previous 30). After testing, we are satisfied with its state so we are now deploying this update to all consoles as well.

ANTI-CHEATING IMPROVEMENTS
  • Cheating countermeasures have been improved further.
  • Banning policy update: all cheaters detected by the system will be banned permanently. No more three day ban for first offense.

EXPLOIT FIX: DEFENDERS EXITING THE PREPARATION PHASE 
  • Added a configuration that allows us to turn ON an insta-kill configuration for Defenders that go outside their zone during the preparation phase (this behavior should not be possible, but if exploits are found, the guilty shall be punished by a swift death!)
  • We will be able to activate this functionality at any time. We will first be testing it on XB1 during the afternoon of January 13th (Montreal time). If it proves effective, we will be deploying this on all platforms later that day.

TOP COMMUNITY-RAISED BUG FIXES

(Live for PC on Jan. 13, live for consoles on Jan. 20)

 

Please be aware that this is not an exhaustive list and that we are only highlighting fixes that were done about the most commonly raised community bugs.



LEVEL DESIGN FIXES

 

  • Fixed a bug that allowed players to exit their zone during the preparation phase (red wall). When transitioning from proning to standing position combined with putting up a barricade, players were able to go through walls. We believe this exploit is now solved. Please share your experience in this forum thread if you still encounter it after the patch (information we are looking for listed in opening post).

ONLINE FIXES 
  • Partial fix of Error [2-0x00000041]. Refer to the High Priority Issues in the Known Issues post for more information.
  • Potential full fix of the loading screen freeze (smoke background). Refer to the High Priority Issues in the Known Issues post for full information.
  • Potential full fix of the failed data synchronization issue. Refer to the High Priority Issues in the Known Issues post for full information.
  • Session authentication operation requests are now using the per data center proxy instead of the Dev one.
  • Improved error tracking, for easier issue identification from our side.
  • Ranked match reconnection fixes for PC:
    • If game was closed by pressing [x] or ALT+F4, the players will not be leaving all sessions anymore.
    • Players leaving a Ranked match by pressing F10 will now be receiving reconnect & abandon messages.
    • Players leaving a Ranked match by quitting with ALT+F4 will now be receiving reconnect & abandon messages.
  • Various smaller connectivity and crash fixes.
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Wyvern13    445

There are bounding hacks (puts a box around all players) as well as the famous aimbots for the PC version. There are people claiming they can do scripts on the consoles which would let them hack the console versions of the game.

I like that they are implementing anti-cheating stuff.

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